Our Commitment to Your Satisfaction

At Melisimou, we are dedicated to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free refund policy.

Returns

Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Time Frame:
You have 30 days from the date of purchase to return your item for a refund or exchange.

Process:
To initiate a return, please contact our customer service team at returns@melisimou.com with your order number and details about the product you wish to return. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

Inspection:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

Approval:
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Partial Refunds:
In certain situations, only partial refunds are granted (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

Late or Missing Refunds

Processing Time:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

Bank Delays:
Next, contact your bank. There is often some processing time before a refund is posted.

Contact Us:
If you’ve done all of this and you still have not received your refund, please contact us at refunds@melisimou.com.

Exchanges

Damaged or Defective Items:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at returns@melisimou.com and send your item to: [Your Business Address].

Shipping

Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Times:
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our refund policy, please contact us at:

Email: returns@melisimou.com
Address: [Your Business Address]

Thank you for shopping with Melisimou. Your satisfaction is our priority, and we are here to ensure you have a positive experience with our products.